Accountability
Taking ownership and responsibility
It's about being responsible for your decisions and results, without excuses. It's not just about completing tasks, but accepting the consequences of what you do or fail to do.
How to use 'accountability' in your first meeting as a manager?
Say: 'I'll be the first to practice accountability. If something goes wrong in the team, it's my responsibility to fix it.' This shows mature leadership and builds immediate trust.
Real examples
Your team missed a deadline
“Instead of: 'The team didn't deliver on time.' Better: 'I didn't set clear priorities. I'll take accountability and adjust the process for next time.'”
A bug reached production
“Instead of: 'Someone pushed code without review.' Better: 'I have accountability over the QA process. I'll implement mandatory reviews.'”
Unsatisfied client with the service
“Instead of: 'The support team didn't respond.' Better: 'As a leader, I have accountability. I'll review why we failed and communicate the improvement plan.'”
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